You must not carry the following in your baggage (whether as checked baggage or unchecked baggage). We will carry your checked baggage, whenever possible, on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. Many fares are valid only for travel on the dates and for the flights shown on the ticket. ... Airlines are having to change and cancel flights daily, but we're here to help you get the travel advice you need. If they change or if a new tax, fee or charge is imposed by a third party such as a Government or airport operator after we have issued your ticket, you will have to pay us any increase. You must not take swords; replica, toy or antique guns; knives; archery bows; arrows or similar weapons into the aircraft cabin. Please note that some airports from which we fly levy a separate Airport Development Fee or similar charge which is payable by each passenger before departure from that airport. If you’re offered a voucher instead of a refund. If you have presented a ticket which has been reported as being lost or stolen. Cancel App Store Preview. Except for assistance dogs accompanying disabled passengers, animals and their containers will not be part of your free baggage allowance and you will have to pay an excess baggage charge for them. Read more Check your booking conditions. From time to time we may offer services of third parties to provide additional services, frequent flyer rewards schemes, or discount schemes. Children aged two years or over must occupy their own seat and pay the same Fares as adults. We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition. If you have changed your transportation without our agreement. Loganair announced today it has cancelled 11 flights out of Norwich in March and a further 11 flights in April. We will do this if your ticket is completely unused; you have told us promptly about the events beyond your control and have given us evidence of these events. Covid-19 - If your call relates to the impact on your booking with us, please read our advice first. You must also check in advance the public health guidance and requirements of the airports to and from which you will fly on your journey with us. If you have refused to allow a security check to be carried out on you or your baggage. 2 If an adult is travelling with two infants under the age of two years, one infant must sit on the accompanying adult’s lap and the other infant must occupy a separate seat and be seated in a suitable child car seat/restraint device described below next to the accompanying person. If you have presented a ticket acquired illegally. If you have presented a ticket which was not issued by us or our authorised agents. Protects. If you give us or our authorised agents contact information, we or they will take all reasonable steps to let you know about any changes using the contact information you provided to us when your booking was made. a Passengers with specific requirements include people with a disability such as people with a temporary or permanent physical impairment (sensory or locomotory), an intellectual impairment or any other type of disability. If you have not presented a valid ticket. Some fares have conditions attached to them which limit or exclude your right to change or cancel reservations. The following changes to Loganair’s standard Conditions of Carriage have been effected from 8 June 2020 to take account of the Covid-19 pandemic. If we and other carriers are involved in performing carriage for you under one ticket, or under a conjunction ticket, we will regard the carriage as a single operation for the purposes of the convention. This is effectively a form of currency for which an exchange rate is published to convert a value into local currency such as UK Sterling. We or our authorised agents will work out the fare for your ticket which applies under our tariff on the date you pay for it. c Complaints about delay to checked baggage: timescales. If your flight continues to operate but you are unable or unwilling to travel (including as a result of social restrictions imposed by Governments or other public health authorities), this does not create an extraordinary entitlement to a refund. If you have pre-booked and paid for a seat from which we need to request you to move for operational or safety reasons, our liability to you shall be limited to a refund of the fee paid to pre-book that seat. If you have not used any part of the ticket, the refund will be equal to the fare and any taxes, fees and charges you have paid. Airline designator code – the two or three letters or the letter and number which identify particular air carriers (Loganair flights carry the letters LM). Your ticket is no longer valid if you do not use all the flights in the sequence provided in your ticket. If necessary, you must be present when your baggage is inspected by customs or other government officials. If you have failed to complete the check-in process by the check-in deadline. 65,000 happy customers; Rated 4.5 Stars. We are not liable for damage to baggage caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that it was impossible for us or our agents to take such measures. If your checked baggage is delayed, you must complain in writing to us within 21 days at the latest of the checked baggage being made available to you. If your ticket was issued by or on behalf of another airline, it is the property of the airline which issued it. report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed. update for customers booked to travel between 1 and 28 February 2021, Urgent update to Loganair customers due to travel between 21 December 2020 and 30 January 2021, The General Conditions of Carriage applicable to flight(s) booked on loganair.co.uk will depend upon the operator of your flight(s). Loganair’s flights between Birmingham and Inverness will resume on July 6, and will also fly on four days per week initially before building to a daily service during August. Administration fees (booking and credit/debit card), seat fees, baggage and meal fees are non-refundable. If you are travelling on an electronic ticket, you will not be entitled to be carried on a flight unless the electronic ticket was issued in your name and you can prove to us that you are the person named on it. Electronic ticket – an itinerary and receipt which has an individual number assigned and flights shown with the places of departure and destination between which you are entitled to be carried in the sequential order in which those flights have been booked, together with any boarding document we have issued to you. j Checked baggage (baggage checked into the hold), k Unchecked baggage (baggage you carry on the plane). Loganair said a limited schedule of Glasgow flights will be retained over the Christmas and New Year period in anticipation of increased demand. Loganair 4+ Karl Yurkwich 4.1 • 17 Ratings; Free; iPhone Screenshots. Travel Documents, Entry Requirements, Customs Inspection and Security Screening, b You must present to us valid passports, visas, health certificates and other travel documents. If we carry your checked baggage on another flight we will deliver it to you, unless applicable law says you must be present for customs clearance. 222 were here. For the purposes of deciding whether a ticket is valid, we will not count the day on which the ticket was issued, or the first flight began. If you wish to take advantage of any concessionary discounted fares you must select this fare, if you are eligible, at the time of booking. The title of each article or clause of these Conditions of Carriage is for convenience only, and is not intended to be used for interpretation of the text. Excess baggage charges will be payable for additional items or weight in excess of the allowance. we are only acting as your agent in making the arrangements or issuing the ticket. People with disabilities may be elderly and/or may have an illness. If other members of your immediate family were travelling with you when you fell ill, we will apply the same flexibility to their reservations as well. Loganair is a Scottish regional airline, serving over 40 destinations across 12 countries. Unless we say otherwise, this consists of your checked and unchecked baggage. You must pay the fare and any taxes, fees and charges in the currency of the country in which the ticket is issued, unless we or our authorised agents say you must use another currency at or before the time you pay. Transmitting devices (for example, radio-controlled toys and walkie-talkies). Claims can be submitted via our website (here) or in writing to us at our registered office address set out in clause 21. A ticket is not transferable and is generally non-refundable. Upon check in of your checked baggage, we shall take custody of it and we will issue a baggage identification tag for each piece. It is your responsibility to ensure that all passengers on the booking are properly documented. We are not liable for any damage arising from the fact that we have obeyed laws or government rules and regulations; or you have not obeyed laws or government rules and regulations. c General conditions relating to infant & child travel. Checked baggage – baggage which we have taken into our custody and for which we have issued a baggage identification tag or a baggage check or both. Since then, Loganair have changed the flight times but have said that if they are not suitable, I can change flights to 'any future flight date, without incurring a change fee', BUT I would have to pay an additional fee if the flights I choose are more expensive. Description. We will pay you a refund in the same way and in the same currency that you used to pay for the ticket, unless we agree otherwise. We are not liable to you for any loss you suffer because you do not have the health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for your animals. The face covering should be put on before boarding and remain in place until after leaving the aircraft. Founded in 1962 in Glasgow, it has flown under franchise agreements with both British Airways and the now defunct airline Flybe. Long Reads. refuse to carry you on the remaining sectors of the journey shown on your ticket; and. If you ask, we or our authorised agents will send you confirmation of your reservation to the email address that was provided to us at the time the booking was made. If you have begun your journey and a member of your immediate family dies, please contact us if you wish to rearrange your travel plans. If a person claiming a piece of checked baggage cannot produce the baggage identification tag and, if one has been issued, the baggage check, we will deliver the baggage to them only if they can prove to us that the baggage is theirs. direct marketing and market research (which we will only do at your request or consent and we will give you the opportunity to opt out). I understand that false or misleading statements may give rise to criminal liability on my part. I wouldn't expect a refund from them any time soon. We will not be liable to you for any damage you suffer in the course of an inspection or because you are not present. This does not apply to hearing aids and heart pacemakers. Notifying us 48 hours prior to your departure will enable us to establish this and use reasonable efforts to accommodate your needs. 1 Where you may be entitled to compensation under this clause and in accordance with EU Regulation 261/2004, the following shall apply: You must submit your claim directly to us and allow us 28 days (unless a shorter time is prescribed by law) to respond directly to you before engaging a third party to claim, or progress your claim, on your behalf. When we cancelled a tour, we were allowed to get a refund but were told the normal 30-day time frame would be 60-90 days. (See also the definition for you, your). You must ensure that you enquire as to the availability of assistance you may require prior to making your booking. If one of these conditions of carriage is invalid, all other conditions will remain valid. Can I cancel my flight booking? n Items removed by airport security personnel. That would have worked for us (we choose a different option) but I know it wouldn't for everyone. They replied that they had cancelled my booking… Loganair are regulated by the CAA (Civil Aviation Authority) and are operating in compliance with all applicable regulations. We may decide to refuse to give you a refund if you apply for it after the end of the ticket validity period. Loganair: Refusing refund - See 387 traveler reviews, 144 candid photos, and great deals for Loganair, at Tripadvisor. Where your flight is cancelled with less than 14 days' notice, or you are denied boarding for a flight where you have presented for check-in on time, you may be entitled to compensation, If your flight has been cancelled in advance, and you wish to claim for a flight you were due to travel on within the next 14 days, please select the date of travel in the future that your flight was due to depart on. 2 of Montreal (1975). You should carry a copy of the death certificate and cremation certificate and the ashes must be securely packaged in an appropriate vessel and contained within your hand baggage. b Our right to refuse to carry you when we have banned you. If you do not inform us at the time of booking of your special needs, we will nevertheless use reasonable efforts to accommodate your special needs. d Our right to refuse a fare refund. Our liability for the carriage of passengers and baggage is governed by the convention, by EC2027/97 as amended by EC889/2002, or to the extent not inconsistent with the foregoing applicable national law. If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion. Price fields should be populated with numerical values only. Other carriers may have different limits of liability. Terms and conditions. We may ask you to prove that this is the case. 1 A child who has reached their second birthday must occupy their own seat. any other costs we reasonably pay or agree to pay on your behalf. Airlines are having to change and cancel flights daily, but we're here to help you get the travel advice you need. Passenger – any person holding a ticket who is carried, or is to be carried, on an aircraft, except members of the crew. 1 It is the accompanying person’s responsibility to ensure that the infant or child is adequately secured in the aircraft seat. Tariff – the published fares, charges and related conditions of carriage of an airline which have been filed, where required, with the appropriate authorities. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. On services where we do carry firearms and ammunition we may charge a fee. We shall, without delay, and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a business proportionate to the hardship suffered. For flights marketed and operated by Loganair, the Loganair General Conditions of Carriage will apply as detailed below. If you have presented a spoiled, torn or damaged ticket or a ticket which has been tampered with. Just so you know, if you haven’t received an e-mail, it means your flight hasn’t been affected by these changes. behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers. The fare will be for travel on the specific dates and itinerary shown on your ticket. For example, easyJet does not allow for cancellations (so you won’t get a refund), only changes. Fares, Taxes, Fees and Charges and Currency. On some services we do not carry animals. If you are intending to carry such items, we strongly recommend that you check with us before travelling. If you ask the relevant government authorities for permission to enter a country in which you have landed as a transit passenger. In some cases, you’re able to initiate a cancellation request if a guest asks you to, or if there are issues with guest payments. Loganair 4 + Karl Yurkwich Designed for iPhone 3.9 • 19 Ratings ... 3.9 • 19 Ratings; Free; iPhone Screenshots. We are not liable for damage to passengers caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that that it was impossible for us or our agents to take such measures. If a codeshare applies to your flight, we or our authorised agents tell you the name of the operator of the flight at the time you make your reservation. If a codeshare applies to your flight, we or our authorised agents will let you know at the time of booking if another airline will be operating the flight. you do not have all necessary passports, visas, health certificates and other travel documents; your passport, visa, health certificates or other travel documents are invalid or out of date; or, a) place your booking on hold to enable travel to take place at a future date of your choosing, within 12 months; or. To protect our passengers, we have the right to ban you from our route network: We will be entitled to refuse to carry you or your baggage if we have given you a banning notice; By a banning notice, we mean a written notice we have given to you informing you that you are banned from being carried on our route network. If you have refused to give your travel documents to a member of the crew of the aircraft, when we have asked you to do so. I understand that my application will be rejected if I have not supplied the mandatory information or I have given false information. Loganair usually operates a policy of offering alternate flights for its customers. Europcar. Calling from overseas? Whether or not you accept an alternative flight does not necessarily preclude you from compensation. In all circumstances the booking must be made by someone who is 18. (This means you are banned from travelling on all flights we operate). Please contact our call centre for assistance. If you have been informed that your baggage will be transported on a later flight it is your responsibility at your own cost to collect such items on their arrival at your destination airport. Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention. For example, if you paid in US dollars by credit card, we will make a refund in US dollars to your credit card account. 16. If you are travelling on a service where we carry firearms and you want us to carry sporting guns or ammunition, you must let us know before you check-in. This means that, even if you have a reservation with us and hold a ticket showing our airline designator code for the flight, another airline may operate the aircraft. It’s usually best to ask for a refund instead - you should contact the company you booked with and ask. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used. We will pay fare refunds as set out below if we: make a significant change to a flight time which is not acceptable to you; fail to operate a flight reasonably according to schedule; fail to stop at your place of destination or stopover; refuse to carry you because a banning notice is in force against you. While some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (for example, because you have not used the first flight shown in your ticket or you have reversed the direction of your travel) may result in a fare increase. Your ticket is our property at all times if it was issued by us or our authorised agents. 2 Our liability for damage to unchecked baggage is limited by the convention to 1,131 SDRs except where you prove that the damage resulted from an act or failure to act either done: recklessly and with knowledge that damage would probably result, and you prove that our employees or agents responsible for the act or omission were acting within the scope of their agreement. We are providing refunds to customers where their bookings are entitled, if for example Loganair cancel or significantly change the flight. 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